Sometimes people need a helping hand. In this case it was a note that changed the experience for a 16 year old girl who is deaf. It was Ashley’s first time flying and one fight attendant went out of her way to make her feel comfortable.
This teenager was born deaf, so she was worried that her lack of hearing which would prevent her from receiving any details about her flight schedule. She had several connections to make, including a recent flight from Baltimore, Maryland to Rochester, New York.
Only to make matters worse, she had a connecting flight from JFK International Airport, which can be an overwhelmingly busy airport for even the most experienced fliers. Not long after the flight began, one flight attendant gave Ashley a comforting note to read.